About the Position:

As a Customer Support Representative, you will be the first point of contact for our clients, ensuring smooth, professional support for our AI and software services. You'll:

• Respond promptly to customer inquiries via phone, email, and chat

• Troubleshoot technical issues and provide clear guidance on AI tools/platforms

• Escalate complex issues to engineering or product teams when necessary

• Document support interactions and maintain accurate CRM records

• Monitor support metrics and contribute to service improvements

• Assist in user onboarding, training, and system demos when needed

• Gather customer feedback to inform product development

🎯 Requirements

• Diploma or Bachelor’s degree in IT, Communications, Business, or a related field

• 1–2 years of experience in technical or software customer support

• Strong communication skills in English; proficiency in Bahasa Malaysia is a plus

• Patient, empathetic, and solution-oriented mindset

• Familiarity with CRM systems (e.g., Zendesk, Freshdesk) and support tools

• Basic understanding of AI or software systems preferred

• Ability to work under pressure and handle multiple tasks

• Willingness to work occasional shifts to cover support hours

🎁 What We Offer

• Performance-based bonus and incentive programs

• Growth opportunities within a fast-paced AI company

• Collaborative, supportive work culture with a 5‑day workweek

• Access to training resources, certifications, and industry events

✅ How to Apply

Please send your CV and a brief cover letter (detailing your support experience) to shanthini@inglab.com.my or apply through our website. Only shortlisted candidates will be contacted.