Privacy statement

Ingenious Lab Privacy Policy

1. Introduction

Ingenious Lab Sdn Bhd (“we”, “us”, “our”) is committed to protecting your personal data when you visit our website, use AI services, or engage with our solutions. This policy outlines how we collect, use, disclose, and safeguard your information.

2. Scope & Definitions

Personal Data: Any information relating to an identifiable individual, including name, ID, contact, technical data, usage activity,
Processing: Collection, storage, transfer, or deletion of data.
You/Data Subject: Anyone who provides or is identified by the data.

3. Legal Basis & Consent

We collect and process Personal Data based on:

Your freely given, specific, and informed consent.
Compliance with our contractual obligations or Malaysian PDPA 2010.

4. Data We Collect

Identity & Contact: Name, email, phone, organization, position
Account & Usage: Login credentials, IP, device/browser info, activity logs
Transactional: Billing, payment, communication records
Optional: Uploaded documents or feedback

5. Purpose & Retention

We use Personal Data to:

Deliver and improve services, onboarding, billing, and support
Conduct R&D and internal analytics
Communicate updates, with opt‑in for marketing
Comply with legal and security obligations
Retention is only as long as necessary and in compliance with PDPA and contractual obligations.

6. Sharing & Cross-Border Transfers

Data may be shared with:

Trusted third‑party service providers (hosting, analytics, legal)
Regulators, law enforcement, or as required by law
Affiliates or partners under confidentiality agreements
International transfers occur with proper safeguards (e.g., contractual clauses)

7. Security

We implement technical and organizational measures to prevent unauthorized access, alteration, or destruction of data, such as encryption, access controls, audits, and secure lifecycle management.

8. Your Rights

Under Malaysian law you have the right to:

Access, correct, update, or delete your Personal Data
Withdraw consent or object to future processing
Request copies of your data in a portable format
Requests may be submitted to us; we will verify identity and comply within legal timeframes.

9. Automated Processing

We may use AI for decision-making or analytics. You have the right to request human review and information about how these automated decisions are made, aligned with PDPA principles.

10. Children

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors.

11. Third-Party Links

Our site may link to external websites with their own privacy practices. We are not responsible for their content or compliance.

12. Policy Changes

We may update this policy as needed (e.g., legal changes, service updates). Substantial changes will be notified by email or site notice. Continued use indicates acceptance.

13. Contact

Data Protection Officer
Ingenious Lab Sdn Bhd
Email: dpo@inglab.com.my

14. Governing Law

This policy is governed by Malaysian law (PDPA 2010) and relevant regulations (e.g., cybersecurity, AI governance).